Q: How long does peanut butter last?
A: The shelf life of peanut butter is 15-18 months (with slight variations depending on capacity and flavor). However, fresh peanut butter always tastes better. A tip from Pindabaas, the peanut butter boss: After stirring, put the peanut butter jar in the refrigerator to prevent oil separation.
Q: Why does my peanut butter sometimes have a layer of oil?
A: Our peanut butter uses only a small amount of coconut oil and no stabilizers. Therefore, after about four weeks, at high temperatures, a layer of oil will form on the surface (in addition to coconut oil, there is also natural oil from peanuts). To prevent this from happening, we recommend refrigerating the peanut butter.
Q: Where are the peanuts sourced from?
A: We source our peanuts from Argentina. So far, we haven't found any peanuts better suited for peanut butter than Argentine peanuts, and we know that the agricultural production methods there are fair.
Q: Why use coconut oil?
A: We insist on not using palm oil because we are unwilling to support the deforestation and chemical use often associated with its production. We chose "coconut oil" as an alternative because it is a better choice in terms of sustainability and flavor. This keeps the peanut butter smooth while reducing the burden on the environment.
Benefits of coconut oil: burns fat and helps control weight.
The medium-chain fatty acids in coconut oil are converted into energy and burned, reducing fat accumulation in the body. Studies have shown that using coconut oil with a low-calorie diet and exercise can lead to weight loss and an increase in good cholesterol. However, it should be noted that coconut oil is high in saturated fat and should not be consumed in large quantities.
Q: What should I do if my peanut butter separates?
A: It is normal for natural peanut butter to separate, which means no emulsifiers or hydrogenated oils have been added. Our peanut butter will separate when left still. If this happens, please stay calm! Take a deep breath, and follow these steps:
*Use a spoon or spatula to thoroughly mix the oil and butter directly from the bottom until it returns to a smooth texture!
Q: What payment methods are currently available?
A: Online credit card payment (VISA, MASTER, JCB)
Q: How is shipping calculated?
A: If your purchase on this site is $1600 (inclusive) or more, you will enjoy free shipping.
Convenience store pickup: 5-8 days for delivery, shipping fee $80
Home delivery: 3-5 days for delivery, shipping fee $120
Q: How many days will it take for the order to be shipped after I place it?
A: The normal shipping time is: order today, ship within three working days. However, please note: no shipping on Sundays and holidays. The actual shipping time will still be adjusted according to the order volume, and shipping may be earlier or later. If there are any urgent situations that require delayed shipping, an announcement will be made. ※After completing the order, please pay attention to the pickup/delivery E-mail.
Q: Is there a physical store where I can sample products?
A: We are still working hard to find a suitable store location. Currently, we will focus on online shopping! We welcome everyone to recommend locations too!
Q: How do I change my order content or shipping address?
A: After you place an order, we will start packing as soon as possible. We can only change the address if the order has not yet been packed. If needed, please contact us as soon as possible: service@depindakaaswinkel.tw or join our official LINE account @depinda
Q: How do I cancel an order?
A: We are sorry to hear that you want to cancel your order.
If you placed your order today and have not yet received a shipping confirmation email, we can still cancel your order. Please contact us between 10:00 AM and 5:00 PM, Monday to Friday, by sending an email to service@depindakaaswinkel.tw or joining our official LINE account: @depinda. Please provide your order number and reason for cancellation in the email so we can process it quickly.
Q: What should I do if I don't pick up my order within the collection period?
A: If you fail to pick up your order at the store by the deadline, the product will be returned to our company, and the order will be automatically canceled and cannot be re-delivered. If you still need the product, please reorder it online.
Q: What are the criteria for accepting returns?
A: To ensure food safety and hygiene, we do not exchange goods, only accept returns, with the following criteria: According to the Consumer Protection Act, you have a 7-day appreciation period after the goods arrive. Returns can be applied for if the product is in an "unopened new condition" (including intact bottle cap seal and undamaged packaging). ※ The appreciation period is not a trial period. If the product has been opened, the seal damaged, or consumed, returns cannot be processed. Returns for defective products: If your received peanut butter has any of the following conditions, regardless of whether it has been opened or not, we will issue a full refund or send a new bottle free of charge:
- Bottle broken or leaking.
- Mold, foreign objects, or large areas of severe discoloration before opening.
- Received item does not match the order (wrong flavor or quantity).
Reminder: It is recommended to record an unboxing video when you receive the product. If there is a defect, please take a photo/video and contact customer service within 7 days of receiving the goods, and we will handle it immediately for you!